1. Return and Exchange Period

• 100-Day Return Window: You have up to 100 days from the date of purchase to return or exchange your product.

• Eligibility: To be eligible for a return or exchange, the product must be unused, in the same condition that you received it.

2. Conditions for Returns and Exchanges

• Product Condition: Items must be free from misuse, deformity, or destruction. Products showing signs of wear, damage, or alterations not due to our error may not be accepted.

• Proof of Purchase: A receipt or proof of purchase is required to process your return or exchange.

• Non-Returnable Items: Certain items may be exempt from being returned, such as perishable goods, gift cards, or downloadable software products.

3. Return and Exchange Process

• Contact Us: To initiate a return or exchange, please contact us at customer-care@ucm.digital with your order number and reason for return.

• Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

• Shipping the Item: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance.

• Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return or exchange.

• Processing Time: Approved refunds will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.

4. Exchanges

• Defective or Damaged Items: We replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, contact us at customer-care@ucm.digitial.

• Different Product Exchange: If you wish to exchange your product for a different item, please indicate the desired item when you contact us. Price differences may apply.

5. Refunds

• Refund Amount: Refunds will be issued for the purchase price of the item. Original shipping costs are non-refundable.

• Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

6. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again.

• Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.

• Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at customer-care@ucm.digitial.

7. Return Shipping Costs

• Customer Responsibility: You are responsible for paying for your own shipping costs when returning an item.

• Non-Refundable Shipping Costs: Original shipping costs are non-refundable.

8. Exceptions

• Sale Items: Only regular-priced items may be refunded; sale items are final sale and cannot be refunded.

• Custom Orders: Customized or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

9. International Returns

• Customs and Duties: For international returns, any customs duties, taxes, or fees incurred are the responsibility of the customer.

• Documentation: Ensure all necessary customs documentation is correctly filled out to avoid delays or additional charges.

10. Customer Support

If you have any questions or concerns regarding your shipment, returns, or exchanges, please do not hesitate to contact us:

• Email: customer-care@ucm.digital

• Address: Rua Professor Oliveira Andrade, NR. 420 - A

  4470-634 Moreira da Maia

• Customer Service Hours: 9am - 7pm

Additional Information

• Order Cancellation: Orders can be canceled within 24 hours of placement. After this period, we cannot guarantee cancellation as the order may have already been processed.

• Multiple Shipments: If your order contains multiple items, they may be shipped separately to expedite delivery.

• Shipping Insurance: All shipments are insured against loss or damage during transit at no additional cost to you.

21. Consent

By placing an order with ucm.digital, you agree to this Returns, and Exchange Policy.

22. Policy Updates

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.