At ucm.digital, we are committed to providing high-quality products and ensuring customer satisfaction. This 7-Year Limited Warranty covers your foam sofa against defects in materials and workmanship under normal residential use. Please read this policy carefully to understand the terms and conditions of our warranty.

1. Warranty Coverage

This warranty covers defects in materials and workmanship in the following components of your sofa:

• Foam Core: Significant loss of support or shape deformation beyond normal wear and tear.
• Fabric Upholstery: Premature deterioration such as unraveling, seam slippage, or excessive fading not due to improper care.

2. Warranty Duration

• Duration: This warranty is valid for seven (7) years from the original date of purchase.
• Original Purchaser: Applies only to the original purchaser and is non-transferable.

3. Eligibility

To be eligible for warranty service:

• Proof of Purchase: You must provide the original sales receipt or order confirmation.
• Proper Use: The product must have been used and maintained according to our care instructions.
• Residential Use: The warranty covers products used in residential settings only.

4. What Is Covered

• Foam Integrity: Loss of foam resiliency causing the sofa to sag or lose its supportive properties under normal use.
• Fabric Defects: Issues like fabric tearing, unraveling, or abnormal wear when used properly.
• Workmanship Flaws: Defects in sewing, stitching, or assembly not apparent at the time of purchase.

5. What Is Not Covered

This warranty does not cover:

• Normal Wear and Tear: Gradual softening of foam or slight fading of fabric over time.
• Misuse or Abuse: Damage from improper use, such as jumping on the sofa, using it as a bed (unless designed as such), or exposure to extreme conditions.
• Accidental Damage: Spills, stains, cuts, burns, or pet damage.
• Improper Maintenance: Damage resulting from the use of inappropriate cleaning products or methods.
• Unauthorized Repairs or Alterations: Any modifications or repairs made by third parties not approved by ucm.digital.
• Commercial Use: Products used in commercial, rental, institutional, or other non-residential settings.
• Transportation Damage: Damage incurred during moving between locations or storage.

6. How to Make a Warranty Claim

If you believe your sofa has a defect covered by this warranty:

1. Contact Customer Service: Access https://ucm.digital/pages/customer-care with your order number, detailed description of the issue, and accompanying photographs.
2. Evaluation: Our team will assess your claim and may request additional information or arrange an inspection.
3. Resolution: If approved, we will, at our discretion:
   • Repair the defective component.
   • Replace the defective part or the entire product with the same or a comparable item.
   • Refund the original purchase price if repair or replacement is not feasible.

7. Customer Responsibilities

• Care Instructions: Follow all provided care and maintenance guidelines.
• Environmental Conditions: Keep the sofa in conditions that do not contribute to premature deterioration (e.g., avoid excessive humidity, direct sunlight).
• Transportation Costs: You may be responsible for any shipping or transportation costs associated with returning the product or receiving replacement parts.

8. Limitations of Liability

• No Consequential Damages: ucm.digital is not liable for any incidental or consequential damages arising from the use or inability to use the product.
• Warranty Limitations: This warranty is exclusive and in lieu of all other warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose.
• Maximum Liability: Our liability is limited to the original purchase price of the product.

9. Legal Rights

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country. Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

10. Contact Information

For warranty claims or inquiries access: https://ucm.digital/pages/customer-care